Susan brings more than 25 years of expertise to her role at NBBJ, as Leader, Finance and Operations, of the firm’s New York experience design studio, ESI Design. A member of the core team that runs the day-to-day operations of the NBBJ studio, Susan is responsible for leading the studio’s strategy and ensuring operational excellence.
Susan joined NBBJ in 2020 through its acquisition of ESI Design, where she previously held the roles of Chief Financial Officer and Chief Operating Officer. Under her stewardship, the studio doubled in size. Previously Susan held similar roles at two entrepreneurial ventures: Biscotti & Company, the multi-brand cookie company, and Tactics, Inc., a database marketing company. In these roles, she was responsible for the overall management of the financial and business operations and evolved the companies from small entrepreneurial ventures to their successful acquisition.
Earlier in her career, Susan was Vice President and Director of Marketing Services at Shearson Smith Barney. Susan is a CPA and began her career in public accounting and received an MBA from NYU Stern School of Business and a BS from Brooklyn College. She enjoys many sports including golf and tennis and divides her time between NYC and Sag Harbor.